Compétences requises
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A vacancy for an A330 MRTT Customer Service & Technical Support (m/f) has arisen within Airbus Defence & Space SAS, based in Istres (Marseille area) on the French Air Force military base.
The successful candidate you will join the TASRF2 (Airbus Support Centre MRTT) department.
Airbus Defence and Space has been contracted to deliver In-Service Support services to French Air Force for their A330 MRTT fleet. This includes aircraft maintenance, material support and technical services, GSE, Camo & working party support.
Within the local support team of Airbus Defence & Space (TASRF2) made of about 30 persons from all disciplines mentioned above, you will report operationally to the MRTT Technical Services Manager in Istres.
Within this position, your main tasks and responsibilities will include:
? Provide local expertise to French Air Force in order to advise the customer in all activities relevant to MRTT Technical office and local CAMO (Continuing Airworthiness Maintenance Organization) support
? Assist with Aircraft On Ground (AOG) and incident inquiries
? Provide feedback and proposals to improve customer satisfaction and Airbus DS services performance ? help to implement such improvements
? Respond to operator queries during standby outside working hours in case of aircraft on
ground (AOG) and incident inquiries.
? Provide guidance to resolve any relevant troubleshooting and support their performance
of maintenance tasks
? Provide a filtering function both ways to avoid misinterpretations during communication
? Stay current on maintenance progress
? Provide technical assessment on frequent spare parts/GSE requests that may impact aircraft availability
? Continually assess the aircraft fleet operational activity and report any relevant support
issues
? Ensure that all queries are appropriately answered
? Investigate all significant System & structure in-service technical issues to collect related
information and deliver these within complete and detailed Technical query
? Follow-up all technical information published by Authorities and/or Airbus DS (SB, SIL,
AOT...) cross-checking the applicability by aircraft
? Prepare recommendations for French Air Force (FAF) CAMO and French Ministry of Defense (FEX ?Fiches exploitation)
? Cross-check consistency of actions taken with FAF continued airworthiness referential
? Load into AMASIS or other Military Information System CAMO/Part145 data following A/C deliveries, hand-backs, working parties and ageing data associated to spare parts delivered to FAF
? Work with all Airbus Support Centre team members in accordance with Airbus code of conduct
? Collect and transfer to Rolls-Royce all required files and usage data to allow Health and Usage Monitoring of Trent engines
? Liaise with FAF to collect and provide reliability data to Airbus DS Center of
Competences (CoCs) for reliability report generation
This role could involve some travels for business (once or twice a month) in France and/or Europe and as such you must be able to travel accordingly.
This position will require a security clearance or will require being eligible for
clearance by the recognized authorities (SECRET - FRENCH EYES ONLY).
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Skills & experience:
You will have the following skills and experience:
? Educated to an aeronautical engineering degree level or EASA PART 66 AIRBUS A330 rated with RR Trent 700.
? Type rating A330 would be a plus.
? At least 10 years of experience in a Part 145 or Part M in an airline and/or MRO organization.
? Expertise within Maintenance Control center would be a plus.
? Familiar with Airnav usage.
? Knowledge of AMASIS or equivalent software mandatory.
? Highly motivated by customer support.
? Good interpersonal and communication skills.
? Ability for team working in a challenging environment.
? Good personal presentation.
? Openness, dedication and team spirit.
? Negotiation level of French mandatory.
? Negotiation level of English.
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Cet emploi exige une connaissance des risques de conformité potentiels et un engagement à agir avec intégrité, comme base de la réussite, de la réputation et de la croissance durable de la société.
