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Aviation News Safran Helicopter Engines launches its new MRO services at Heli-Expo

Safran Helicopter Engines launches its new MRO services at Heli-Expo

Lťo Barnier
15 MAR 2018 | 495 words
Safran Helicopter Engines launches its new MRO services at Heli-Expo
© Safran Helicopter Engines
Safran Helicopter Engines continues to strengthen its digital services offer. After the launch of Health Monitoring at Helitech in October 2017, the engine manufacturer took advantage of Heli-Expo (from 26th February to 1st March in Las Vegas) to unveil e-Spares and Expert link. It also announced new contracts for Health Monitoring.

The e-Spares service is intended to facilitate access to the spare parts and tools needed to service engines for Safran Helicopter Engines. Integrated into the EngineLife online platform, it should enable operators to identify their needs, see the price and availability of this equipment quickly and finally to order it directly.

Olivier Le Merrer, Support and Services director at Safran Helicopter Engines, explains that with e-Spares "we can use an Excel file directly generated with the Web IETP (Interactive Electronic Technical Publications - the online technical publication service) basket function to create an order in a few clicks. "

The service will be rolled out gradually this year depending on the regions of the world and the type of engine. A first contract has been signed with Air Methods Group, an American helicopter emergency medical service (HEMS) operator.

Remote video assistance

Like-Spare, Expert Link is part of the EngineLife solutions portfolio. This is a remote video assistance service which is intended for maintenance teams. These teams may use it contact Safran Helicopter Engines exports to request technical assistance for a maintenance operation or a diagnostic.

Unlike previous services, Expert Link is made on a mobile application, with a secure video stream, developed by Librestream. It will enable experts to see the engine directly and pass on their instructions to the technicians in real time. A certain number of tools are provided to facilitate this cooperation: video conferencing, high definition image recording, drawings and file exchange.

Two service levels will be proposed. At Essential level, the application will be hosted on a mobile electronic device (smartphones, tablets, etc.), while at Premium level Safran Helicopter Engines is proposing a "hands free" feature for programmed maintenance phases. Technicians will then be able to use Expert Link with connected glasses or endoscopy devices.

The Austrian operator Heli Austria will be one of the first customers for Expert Link.

Health Monitoring contracts

Still at Heli-Expo, Safran Helicopter Engines announced that it had signed two agreements for Health Monitoring, its engine data collection and analysis solution. It enables maintenance teams to monitor engine health parameters and establish specific programmes and predictive analysis. Both contracts are at Premium level, with which the engine manufacturer proposes a consulting offer from its expert teams.

The first contract has been signed with the Austrian operator ÷AMTC (÷sterreichischer Automobil-, Motorrad- und Touring Club) for its fleet of Airbus Helicopters H135s, which are powered by Arrius 2B2s. The second has been signed for the 36 H120 helicopters powered by Arrius 2Fs belonging to HeliDax, a company which trains Belgian and French military pilots.
Léo Barnier
Specialized journalist
Industry & Technology, Equipments, MRO


 
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