Technical Product Manager Mission+ Flight (H/F)

Description de l'emploi :

Job summary

The Technical Product Management team is part of the Customer Fulfillment
team of Navblue Portfolio. This team will manage the domain specific (as
opposed to computer) technical support for all Navblue products used by
customers.
The Technical Product Manager provides expertise and technical support on
Navblue Products. He/She will be the product expert to answer questions either
form customers or from other Navblue entities. The TPM should analyze
customers feedback and occurrences on the products to provide leadership and
direction to all development activities. The TPM prioritizes the bug fixes and
needed enhancements in the Product and, depending on how the product is
developed/maintained, follow-up progress with AMS, Solutions or Navblue
trains.
The Technical Product Manager provides operational expertise of the use of the
product by our customers. He/She is responsible for ensuring the right level of
verification and validation regarding operational use of the product. The TPM is
also accountable for ensuring customer satisfaction following the 4 pillars :
safety, security, quality and business.

Main Responsibilities:
? Work with Customer Experience team to ensure the Level 3 support regarding
product expertise and relying on the L3 support dev team when necessary.
? Ensure Customer satisfaction regarding the product is at the expected level.
? Define new Product releases content by prioritizing the bug fixes and needed
enhancements
? In Run The Business features and user stories for products being
developed in a SAFe Train
? Act as Product Owner for AMS by following up analyzes and corrections
for products under the AMS contract and performing User Acceptance
Tests.
? Act as Product Owner for product under solutions development
? Responsible for the End to End operational use of Product by ensuring
Verification and Validation activities are at the right level. Run User Acceptance
Tests at operational level when needed.
? Coordinates with Airbus Flight Ops Department (STL) when needed
? Support the deal management (RFP, RFI and other questions that relate to the
product specific domain) and delivery teams (Customer onboarding) regarding
product expertise.
? Responsible for stack management in Loopio for RFP responses
? If needed, act as product responsible for occurrence management dealing with
the 4 pillars: Safety, Security, Quality and Business impacts.
? Ensure a smooth and efficient communication with other internal and external
stakeholders on the product.
? Support Customer Experience in maintaining and reviewing training materials
and product documentation (user guides, release notes).
? Contribute to enhancements of processes and product materials, including but
not limited to:
? Customer-Facing Documentation
? Freshdesk help files

? White papers
? Marketing Materials (as needed)

Cet emploi exige une connaissance des risques de conformité potentiels et un engagement à agir avec intégrité, comme base de la réussite, de la réputation et de la croissance durable de la société.